FAQ

How long does the engraving take?

Usually one to two hours. We may take your details and telephone you in a few days if it’s several items or there is artwork involved.

Where are you?

We are located in Southampton City Centre near the Bargate Castle. East Street is split in two by Queensway running through it. We are situated in the upper part of East Street on the righthand side as though you were walking down to Debenhams from the Bargate. We are a blue signed shop with lots of unashamedly attractive glassware in the windows.

Is there nearby parking?

Yes, there is on street parking directly outside of the shop and we have the Eastgate multi-storey car park just a few minutes away. You can obtain 10 minutes FREE parking simply by pressing the green button on the meter on East Street.

Do you post out orders?

Yes, we can send out orders weighing up to 3.5kg using our courier service to any UK mainland address. This service starts from £8.95. Quotations are supplied on request should you require this service. Bulk orders will be quoted based on your requirements. Glassware is uninsurable in transit due to its fragility, but we have rarely ever had breakages reported.

Do you engrave metal?

We do not engrave any metals. We specialise in Glass and Crystal only. We recommend searching online for a local Metal Engraver in your area.

Do you engrave jewellery?

No, we do not engrave any precious metals. This includes gold, silver, pewter and brass.

Do you engrave watches?

No, we do not engrave watches. Generally speaking we do not engrave items that have mechanical or electronic components. Even clocks must have the timepiece removed or well masked before being engraved.

How do you package the glassware?

All of our items leave the shop in either their own stock box or a white card box lined with tissue. Some items already have their own presentation boxes and we sell a selection of sizes should you wish to buy one.

Do you offer a Gift Wrapping Service?

Yes, we offer a wrapping service that can cater to most colour schemes. This is a very popular finishing touch to the items that we sell. Wrapping starts from just £2 for a small wrap of our own product and includes a gift tag. Medium Parcels of our own products are £3 to wrap and anything larger will be quoted upon sight. You are also welcome to bring in your own items to be professionally wrapped for a special occasion.